Hey all, The on-line banking doesn't say anything cause the charges were denied. The Number 888-257-9932 is an automated security from Wachovia Bank. It is intended to call you at the time the transaction attempts to post to your account. It asks you for your card number in case your phone number is incorrect. I had the same call, but the machine dialed my Parents becasue my number was incorrect. My father has the same name and banks with Wachovia also. If you call the 1800wachovia number ask for the Fraud department. They will be able to verify this is a good phone number. The three (3) call reps that answered when I called 800wachovia didn't have any clue about this phone number. But talk to the fraud people and Bingo. LOL I am posting this around cause it made me uneasy untl I verified.
Call 800-922-4642 (800-wachovia), the Wachovia general customer service number listed in online banking and when the menu comes up, say "possible fraud" or something of that nature. The representative who answers will quickly verify that 888-2557-9932 is their number, that it is used for card verification, and that they are very familiar with the question. Try it.
I received this same call late last night after hanging up from making hotel reservations through a travel site. It even left a voice mail on my cellphone. I called the number back and it was asking me to enter in my debit card or acct #. The little warning voice in my head said NO WAY and I hung up and called Wachovia customer service. I was told that was NOT a Wachovia generated call. She did show my purchase pending but now today that charge still hasn't processed so I called customer service back to make sure everything was ok. It is showing as pending so it appears I will get my room as reserved and paid for last night! But she did transfer me to the fraud dept so that I could report what happened. It appears that this 888 number is something that needs to be stopped!
ATTENTION-- Confirmed: this number 888-257-9932 is Wachovia, for real. It is safe. I checked with Wachovia. They do indeed own that number.
Relax, people, This is a legit Wachovia number: 888-257-9932. It is the official number for the Wachovia Fraud Protection Dept.
This number that called me: 888-257-9932 sounded real fishy at first, since it was an unsolicited call. They asked for my debit card number -- and, the call came to my work number of all places instead of my cell phone. About five minutes before I received the call, I had tried to purchase a service online but the payment didn't seem to go through. So I just bailed on that purchase.
Then, I got this automated call, supposedly from Wachovia, asking me first for my expiration date on my debit card, so, seeing no harm there, I entered it, Then, they asked for my debit card number. So then it dawns on me that maybe, just maybe-- what if this was NOT Wachovia! Hmmm. So, I did not enter my card number and I hung up.
I then called Wachovia Bank at the 888-WACHOVIA number (one I'm familiar with using) and got to a real person. They looked up the phone number that the automated call gave me: 888-257-9932. The bank rep told me that number was a Wachovia number for sure and that it was legitimate. It is a bank charge fraud message sent out to people who have some questionable activity, as in perhaps a bogus charge attempting on your account. So it turns out in my case that when I was on that website trying to purchase something for $4.00 -- they tried to charge my debit card with $44.00 instead! Wow! So that site was a scam and try to trick unsuspecting customers out of their money. Turns out, my balance, THANKFULLY was under $44.00, so the charge did not go through. And then Wachovia called me. So they did their job in notifying me. I appreciate that they knew to alert me. In addition to the $44 dollars the website tried to charge, they charged that $44 three times! ... for a total of $132!! Ouch. It's a good thing I didn't have the money for that amount in there then or it may have charged to my account. But Wachovia caught the unusual activity and called me.
So, everyone rest at ease on that 888-257-9932 phone number. It was really Wachovia -- confirmed. But don't take my word for it. You may also call 888-WACHOVIA to confirm for yourself. that's the safest way. The Wach bank rep told me I did the right thing by calling the regular Wachovia number to check on it.
The problem is, with receiving a call from Wachovia that you aren't expecting, there's no way to confirm that they are really Wachovia or any other legit bank. All you have is a caller ID number (if you have that service). You get no Verisign-type assurance or "secure" phone line when you get a phone call as you would see on a secure website, for example. I wish Wachovia could look into this to figure out a system so us bank customers can be assured that the caller is indeed our bank.
Bottom line, do check with your own bank to verify unusual phone calls from numbers you don't know who are asking for your private info. Thanks.